Walt Disney's Wisdom: 10 Customer Service Lessons.
About Dennis Snow. Dennis Snow's customer service abilities were honed over 20 years with the Walt Disney World organization. There, he developed his passion for service excellence and the experience he brings to the worldwide speaking and consulting he does today. He began his Disney career in 1979 as a front-line attractions operator. As he advanced through the company, Dennis managed.
Open the presentation with a story about a time you received exceptional customer service or an anecdote about an employee on your staff who delivered exceptional customer service. Ask your audience for ideas about what “good customer service” means. Give tips regarding body language (smile, posture, open hands, “cheating out,” eye.
His customer service abilities were born and developed over 20 years with Walt Disney World. In his last year with Walt Disney World, Dennis’ leadership performance was ranked in the top 3% of the company’s leadership team. He is now a full-time speaker, trainer, and consultant, and is dedicated to helping organizations achieve their goals in the areas of customer service, employee.
For instance, a Disney customer service training manual needs to cover interactions with small children as well as parents. Other businesses, like banks, medical offices, or pharmacies, must pay extra attention to educating their employees about privacy and should share tips on discreet communication. A customer service training manual for hotels ought to prepare the staff to solve these.
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